What is Satopradhan Vision?
It is a platform that provides all the necessary resources to help you lead a Natural, Healthy & Satvic Lifestyle. We strongly believe that Mother Nature has provided us with a cure for each and every problem. We just need to rediscover it, inculcate it in our lifestyle and see the magic happen. We are here to help make your lifestyle transformation journey convenient, easy and enjoyable.
Which services do you offer?
Your services can be availed in which cities?
We provide home delivery services in Amritsar, city of Punjab and courier delivery services in all other parts of the country.
Do you have offline stores?
Yes, we have a main office and warehouse at Sultanwind you can buy directly from there or can visit our home gardening store where we have kept small stock of grocery too.
After placing an online order, you can pick up your order from any of these locations as per you wish. No shipping charges will be applied if you pick up your orders yourself from any of the above mentioned locations.
How can I search for a particular product?
We have arranged all our resources in proper categories and subcategories, so you can find them easily as per your need. Otherwise you can click on the Search icon on the right side of the main menu and enter the name of the product you are looking for.
What is Cart?
It is the section that maintains a list of the items that you wish to purchase by clicking on Add to Cart Button. It allows you to review which products you have selected, make modifications i.e. add or remove items if needed and finally purchase your products by clicking Proceed to Checkout Button.
Where can I find currently running offers?
Currently running offers will be displayed on the banner on top of the home page.
What is My Account?
My Account is the section that allows you to track your active orders, see your order history and update your contact information including contact number and delivery address. My Account has the following options:
Sign In: It is the section where you need to enter your registered email address (which you used while creating an account on this website) and password. Signing in is mandatory for viewing your account details or taking any action such as adding items to the cart, placing an order, etc.
Checkout: it is the section where you can make payment for the order placed by you.
Wishlist: It is the section that allows you to create personalized collections of products that you are interested in and save them in your account for future reference as you do not have an immediate intention to purchase them right now.
How can I create an account on your website?
I have forgotten my password, how can I reset it?
You can click on “Lost your password?” option on the Sign-in page and enter your email address on the next page that pops up. Click on the Submit button and we will send you an email through which you can reset your password.
How can I place my first online order on your website?
You can simply select the items you want to order, add them in your “Cart” and click on the “Proceed to Checkout” button. You will then be asked to either Sign in if you already have an account on this website or Sign up to create a new account. Once the account has been created, you can continue with the Checkout process.
How can I make changes to my order before making payment?
You can simply add or remove items from your cart or adjust their quantities before checkout.
Can I add or remove items after placing my order?
You can modify your order within 6 hours of order placement and can inform our team about these changes by sending a WhatsApp Message at 7087984000. Please note that no updations will be possible after 6 hours.
How will I know if any item in my order is unavailable?
In such a situation, we will send a WhatsApp message informing you about the unavailable items. Refunds (if any) will also be initiated within the next 24 hours.
Can I place an order online and pick up my order from your godown?
Yes! You can place an order online and pick up your order from any of our two pick up locations in Amritsar.
How can I make payments?
We accept multiple modes of payment. You can make online payments using Credit Cards, Debit Cards, Netbanking, Mobile Payments, Paytm, Wallet and UPI (Bhim, PhonePe, GPay, Paytm, WhatsApp or Other UPI). Cash on delivery (COD) is not available.
Is it safe to use my debit/ credit card to shop on your website?
Yes, it is. All transactions are completed via secure payment gateways. We do not store your card details at any given time.
Are any taxes charged over and above the rates shown on your website?
No, we do not charge anything over and above the rates shown, except the delivery charges. All prices mentioned on the website are inclusive of all taxes.
Will I get an invoice for my order?
You will receive an invoice with the delivery of your order.
How long does it take to initiate a refund in case of order cancellation or product return?
We will initiate a refund within 24 to 48 hours but actual time involved will depend on the underlying bank policy.
When will I receive my order?
It will depend on your delivery address. Deliveries might take longer than usual due to COVID-19.
How can I track my order status?
We will send you a WhatsApp message regarding tracking details of your order which can be used to know your order status.
Can I change the delivery address for my order?
You can change your delivery address only within 6 hours of order placement and can inform our team about this by sending WhatsApp Message at 7087984000.
Will someone inform me if my order delivery gets delayed?
Yes, we will notify you through a call or WhatsApp message.
What if I do not receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In such case, our customer care team will inform you about the delivery status of your order.
Do you deliver on Sundays and during public holidays?
No, we do not offer delivery services on Sundays & public holidays.
Can I cancel my order?
You can cancel your orders only within 6 hours of order placement.
Can I return something?
No we do not offer returns.
I have received my order in a damaged or broken state, what should I do?
You can send us a photograph of a damaged or broken item on the same day of delivery. If in case it has been damaged during delivery, then we will send you a replacement upon verification.
How and when can I contact Customer Service?
You can contact our Customer Service team from Monday to Saturday, 10 am to 6 pm.
How can I give feedback about the quality of your service?
We would love to hear from you. You can either provide your feedback through WhatsApp Message at 7087984000 or email us at satopradhan@vecras.com
