It is a platform that provides all the necessary resources to help you lead a Natural, Healthy & Satvic Lifestyle. We strongly believe that Mother Nature has provided us with a cure for each and every problem. We just need to rediscover it, inculcate it in our lifestyle and see the magic happen. We are here to help make your lifestyle transformation journey convenient, easy and enjoyable.
We provide home delivery services in Amritsar, city of Punjab and courier delivery services in all other parts of the country.
Yes, we have a main office and warehouse at Sultanwind you can buy directly from there or can visit our home gardening store where we have kept small stock of grocery too.
After placing an online order, you can pick up your order from any of these locations as per you wish. No shipping charges will be applied if you pick up your orders yourself from any of the above mentioned locations.
We have arranged all our resources in proper categories and subcategories, so you can find them easily as per your need. Otherwise you can click on the Search icon on the right side of the main menu and enter the name of the product you are looking for.
It is the section that maintains a list of the items that you wish to purchase by clicking on Add to Cart Button. It allows you to review which products you have selected, make modifications i.e. add or remove items if needed and finally purchase your products by clicking Proceed to Checkout Button.
Currently running offers will be displayed on the banner on top of the home page.
My Account is the section that allows you to track your active orders, see your order history and update your contact information including contact number and delivery address. My Account has the following options:
Sign In: It is the section where you need to enter your registered email address (which you used while creating an account on this website) and password. Signing in is mandatory for viewing your account details or taking any action such as adding items to the cart, placing an order, etc.
Checkout: it is the section where you can make payment for the order placed by you.
Wishlist: It is the section that allows you to create personalized collections of products that you are interested in and save them in your account for future reference as you do not have an immediate intention to purchase them right now.
You can click on “Lost your password?” option on the Sign-in page and enter your email address on the next page that pops up. Click on the Submit button and we will send you an email through which you can reset your password.
You can simply select the items you want to order, add them in your “Cart” and click on the “Proceed to Checkout” button. You will then be asked to either Sign in if you already have an account on this website or Sign up to create a new account. Once the account has been created, you can continue with the Checkout process.
You can simply add or remove items from your cart or adjust their quantities before checkout.
You can modify your order within 6 hours of order placement and can inform our team about these changes by sending a WhatsApp Message at 7087984000. Please note that no updations will be possible after 6 hours.
In such a situation, we will send a WhatsApp message informing you about the unavailable items. Refunds (if any) will also be initiated within the next 24 hours.
Yes! You can place an order online and pick up your order from any of our two pick up locations in Amritsar.
We accept multiple modes of payment. You can make online payments using Credit Cards, Debit Cards, Netbanking, Mobile Payments, Paytm, Wallet and UPI (Bhim, PhonePe, GPay, Paytm, WhatsApp or Other UPI). Cash on delivery (COD) is not available.
Yes, it is. All transactions are completed via secure payment gateways. We do not store your card details at any given time.
No, we do not charge anything over and above the rates shown, except the delivery charges. All prices mentioned on the website are inclusive of all taxes.
You will receive an invoice with the delivery of your order.
We will initiate a refund within 24 to 48 hours but actual time involved will depend on the underlying bank policy.
It will depend on your delivery address. Deliveries might take longer than usual due to COVID-19.
We will send you a WhatsApp message regarding tracking details of your order which can be used to know your order status.
You can change your delivery address only within 6 hours of order placement and can inform our team about this by sending WhatsApp Message at 7087984000.
Yes, we will notify you through a call or WhatsApp message.
On rare occasions, due to unforeseen circumstances, your order might be delayed. In such case, our customer care team will inform you about the delivery status of your order.
No, we do not offer delivery services on Sundays & public holidays.
If you wish to cancel your order, please initiate the cancellation within 2 hours of the confirmed order creation. After that, order processing will commence and cancellation will not be possible.
No we do not offer returns.
You can send us a photograph of a damaged or broken item on the same day of delivery. If in case it has been damaged during delivery, then we will send you a replacement upon verification.
You can contact our Customer Service team from Monday to Saturday, 10 am to 6 pm.
We would love to hear from you. You can either provide your feedback through WhatsApp Message at 7087984000 or email us at satopradhan@vecras.com
