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Time Frame for Raising Queries
We truly value your satisfaction. If there are any issues with damaged products, kindly bring them to our attention within 2 days of receiving your order. We regret that we may be unable to accommodate requests made after this period.
Cancellations
If you wish to cancel your order, we recommend doing so immediately after placing the order or before dispatch. Our team works efficiently to dispatch orders on the same day, making cancellations difficult once processing has begun.
To request a cancellation, please contact us via:
📩 Email: care@satopradhan.com
📱 WhatsApp: 7087984000
When you place an order with us, there are two scenarios related to cancellations:
- Before the Order is Dispatched: If you cancel your order before we dispatch it and you've already paid, we'll provide a full refund for the amount you paid.
- After the Order is Dispatched: If your order has already been processed, dispatched, or fulfilled, cancellation may not be possible. If, in any case, we approve your cancellation request, the refund will not be issued but will be provided as store credits, valid for 12 months from the date of issuance. Cancellation charges (including 'Return to Origin' (RTO) fees) will be deducted before assigning store credits. If you paid for shipping, this amount will not be refunded or issued as credits since the order has already been shipped.
Note: Orders for customised products cannot be cancelled once placed. In case of refusal on delivery, no compensation will be provided for custom items.
Return, Replacement & Refund
No Returns After Purchase:
Please note that all purchases from our online store are considered final. We deeply value your trust and understanding in recognising that we cannot process returns once an order is finalised. However, in exceptional circumstances where the product is entirely unusable for you, we may offer store credits equivalent to the purchase amount, applicable on a case-by-case basis.
Replacement for Damaged Products:
We are committed to ensuring that your products reach you in perfect condition. If a product is damaged in transit, we offer the following solutions.
Store Credits
If you receive your order in a damaged or broken condition, please inform us on the same day of delivery by sending a clear photograph of the damaged item. Once we verify the damage, we will issue store credits for the full amount (excluding shipping charges). Store credits will be added to your account and remain valid for 12 months, allowing you to use them for future purchases. Refunds are not processed in such cases; only store credits will be issued.
Note:
- Failure to provide photographic proof will result in the claim being rejected.
- Minor dents, scratches, or packaging damage that can happen during transit and that does not affect product usability or quality will not be eligible for replacement or store credit.
Replacement
We offer a complete replacement if you receive a damaged or broken item. Here's how to proceed:
- Reach out to our customer support team via e-mail or phone.
- Our team will assess and validate the reported damage based on the details and evidence you provide.
- Once the damage is confirmed, we will immediately process your replacement order.
You acknowledge and agree to abide by the above terms and conditions by placing an order with us. These policies ensure a fair and efficient process for all customers while allowing us to continue offering high-quality products and services. We appreciate your trust & support in our vision.
Issue in Product Quality
- If you find an issue with the product's quality, please report it within 48 hours of receiving your order. Early reporting helps us address the problem swiftly.
- Complaints reported after 48 hours but within 1 month will be evaluated on a case-by-case basis. If valid, the complaint may be eligible for a replacement or store credit (the credit amount will depend on the specific case).
- We cannot accept complaints or offer compensation for any issues reported more than one month after the date of order receipt, especially if the package has been opened late. As clearly stated on our product labels and the information card included with your shipment, we recommend transferring items to an airtight container within a few days of receiving your order to ensure optimal quality.