Time Frame for Raising Queries

We truly value your satisfaction. If there are any issues with damaged products, or if you need replacements or refunds, kindly bring it to our attention within two days of receiving your order. We regret that we may be unable to accommodate requests made after this period.

Cancellation

If you wish to cancel your order, we recommend doing so immediately after placing the order or as soon as possible before the order is fulfilled. Our team works diligently to fulfil orders promptly. Once order processing begins, cancellations may not be feasible. To request a cancellation, you can contact us by sending a WhatsApp message to 7087984000 or emailing us at care@satopradhan.com.

When you place an order with us, there are two scenarios related to cancellations:

Before the Order is Processed (Unfulfilled Order):
If you cancel your order before we've dispatched it and you've already paid, we'll provide a full refund for the amount you paid.

After the Order is Processed (Fulfilled/Dispatched Order):
If your order has already been dispatched or fulfilled and you wish to cancel, we cannot guarantee that your cancellation request can be accepted.

If you've paid for shipping, this amount won't be refunded because the order has already arrived. Additionally, there might be 'Return to Origin' (RTO) charges. These charges are additional costs that cover the fees for cancelling a dispatched order and the return shipping expenses.

Return, Replacement & Refund

No Returns After Purchase:

Please note that all purchases from our online store are considered final. We deeply value your trust and understanding in recognising that we cannot process returns once an order is finalised. However, in exceptional circumstances where the product is completely unusable for you, we may offer store credits equivalent to the purchase amount, applicable on a case-by-case basis.

Replacement for Damaged Products:

We are committed to ensuring that your products reach you in perfect condition. If a product is damaged in transit, we offer the following solutions.

Refund

If you have received your order in a damaged or broken state, kindly send us a photograph of the damaged or broken item on the same day of delivery. We facilitate immediate refunds upon verification of the damage. Funds will be reflected in the customer's account within 24 to 48 subject to the processing time of the payment gateway.

Replacement

If you receive a damaged item, we offer a full replacement. Here's how to proceed:

• Reach out to our customer support team via e-mail or phone.
• Our team will assess and validate the reported damage based on the details and evidence you provide.
• Once the damage is confirmed, we will immediately process your replacement order.

Store Credits

We can offer you a store credit voucher of the same value, redeemable on your next purchase.