We offer nationwide Delivery across India. Our dedicated team operates from our warehouse in Amritsar, Punjab, ensuring our products reach every corner of the country. We have partnered with leading shipping providers such as DTDC, Delhivery, Amazon and Blue Dart to enhance your shipping experience.
Delivery time may vary based on your location and distance from our warehouse. To ensure transparency, here is a breakdown of our standard shipping times for different regions:
- Local Delivery (Amritsar): Same day (If we receive it within working hours)
- Regional Delivery (within Punjab): 1-2 days
- Zone Deliveries (Haryana, Delhi, and Noida): 2-3 days
- Major Cities (Maharashtra, Pune, Bangalore): 4-5 days
- Rest of India: While many orders are delivered sooner, please allow up to 6-8 days, depending on the distance.
Remember that these are only estimates; Delivery might be faster or face slight delays due to unforeseen factors.
Claim Time of Standard Shipping
Orders are typically delivered within eight days, counting the day of fulfilment. Check out our order fulfilment process here. On rare occasions, if unforeseen delays occur, our delivery partner asks for an additional grace period of 5 days. It will be deemed lost if you have not received your order within 13 days. In these circumstances, on the 14th day, we will promptly dispatch a replacement via express shipping or provide you with a full refund.
Please note that we won't use express shipping for items containing liquids due to the higher risk of damage. In such cases, your order will be sent through standard shipping.
Here is a breakdown of our standard shipping times for different regions:
- Regional Delivery (within Punjab): 1-3 days
- Zone Deliveries (Haryana, Delhi, and Noida): 1-3 days
- Major Cities (Maharashtra, Pune, Bangalore): 3-4 days
- Rest of India: While many orders are delivered sooner, please allow up to 4-6 days, depending on the distance.
Remember that these are only estimates; Delivery might be faster or face slight delays due to unforeseen factors. If you wish to opt for express shipping, please contact our team & they will assist you.
Claim Time of Express Shipping
Orders are typically delivered within four days, counting the day of fulfilment. On rare occasions, if unforeseen delays occur, our delivery partner asks for an additional grace period of 3 days. It will be deemed lost if you have not received your order within seven days. In these circumstances, on the 8th day, we will promptly dispatch a replacement via express shipping or provide you with a full refund.
We're glad to inform you about our partnership with DHL and DTDC for international shipping services. While we aim to make our products accessible to our global clientele, there might be limitations based on your country's policy.
To assist us in determining the viability of shipping to your area, kindly complete this form. After reviewing the provided information, we will promptly get back to you to confirm whether we can deliver the items to your address and inform you about the shipping charges by our shipping partner.
Damage on Delivery
Suppose your order is damaged while in transit by the carrier; we will replace the damaged items provided. In that case, you report the issue within 24 hours of Delivery and a picture/video of the damaged item.
We cannot be held responsible for any missed or delayed deliveries caused by curfews, government actions, natural occurrences, war, or public holidays. At the same time, we take utmost care in packing and shipping your resources.
We often dispatch your items the same day the order is placed. However, order verification is a crucial step in our process, and occasional delays may occur. These can arise due to the reasons for the delay in the order verification.
Upon receiving your order, you will promptly receive an automatic email and WhatsApp message from us to acknowledge the receipt of your order. After this initial notification, we proceed with the verification process.
During the fulfilment process, we meticulously cross-check all the details provided by you, including shipping address, phone number and email ID. Our team will proactively contact you for clarification if we identify any incomplete or inaccurate information.
Please be aware that there may be instances where this verification process experiences delays. These delays can occur due to various factors, such as the inability to establish contact with you in case of Incomplete/Wrong Address Details, Public Holidays, or Unforeseen Events.
Regarding Cash on Delivery (COD) orders, we need your confirmation on WhatsApp Message or Call. We only process COD orders after ensuring your purchase is genuine and aligns with your preferences. This extra step helps us to avoid unnecessary order returns preventing order returns and guarantees a smoother and more secure transaction process.
Packaging & Dispatch
After completing the order verification process, we pack your order promptly and efficiently. When it comes to packaging, we take environmental responsibility seriously. Our sustainability commitment is to use 100% plastic-free, compostable, and biodegradable packaging.
However, it's important to note that in certain situations, particularly during the monsoon season, we may need to employ additional measures to ensure the safety of your package during transit. This could entail using shrink wrap on outer boxes, as advised by our shipping partners, who, for safety reasons, may refuse to pick up orders without the appropriate protective measures. While these measures are necessary to safeguard your order, we always strive to maintain eco-friendliness within the package's contents.
Once your order is carefully packed, it is then ready to be dispatched. Please be aware that there might be occasional delays in dispatch. These delays can occur due to several factors, including the reasons for the delay in order verification or when shipping companies do not pick up orders from us during weekends.
Once your order is ready, we'll dispatch it soon. Rest assured, we'll keep you in the loop every step of the way. You can expect to receive a confirmation email and a WhatsApp message from us, both containing a tracking link. This link will allow you to track the status of your order conveniently.
Please note that the tracking details may be available after some time. Sometimes, the tracking information takes 1-2 days to become visible. This delay is uncommon but can occur due to the intricacies of the shipping process. You can also log in to your account on the website and track your order.
Furthermore, we assure you that a dedicated team member actively monitors and tracks your order. They are committed to following up on your order until it reaches you safely. Your satisfaction and the secure delivery of your purchase are our top priorities.